Google reviews
What our customers say
Every review below is from our live Google Business profile for Spa Pool Billiard Outlet — 6125 N Sunshine St, Coeur d'Alene, ID 83815, United States. They are the real words people use when they talk about service, installs, and water care in North Idaho.
Last synced May 9, 2026
They are so helpful... i bought my spa about a year ago and it was great.. just stopped by for some supplies.. learned even more.. this family is what makes family businesses worth supporting... thanks again...
It’s always a pleasure doing business with awesome people who provide wonderful customer assistance. Teresa and Mark are great on helping you with anything you need and helping diagnose minor problems. Keep up the great work, it’s appreciated!
They have a great selection of filters!
These guys are AWESOME! I am so happy to have found them. Mark came and diagnosed my hot tub leak, and had the part with him so was able to fix it during the same visit. Then I headed in to the shop to meet Theresa and get my water tested. She loaned me a pump to drain my tub and set me up with all the chemicals and info for proper maintenance. I am beyond STOKED. Glad to have a local source for products and service. Highly recommend!
We inherited a spa with the purchase of our home, and Mark came out to service it and teach us the ropes. He was fantastic and knowledgeable. Theresa was so helpful over the phone and got us booked the same day. This company is amazing, professional, and beyond kind. We will be lifelong customers for all of our spa needs! Highly recommend!
Spa Pool Billiards Outlet in Coeur d'Alene was awesome. They helped me with my Hot Tub Service and walked me through every step of the process. The service was top-notch and I couldn't be happier with the result. Highly recommend Spa Pool Billiards Outlet for all your spa needs!
Best quality! Best Service! Tyson is the man!
In 2019 we decided to buy local vs the alternatives for a hot tub. We wanted someone we could go to... ask questions ... and someone who would be there if there were issues. These guys have been the BEST .... they take care of their people like a small town caring community..... So glad they are there for backup. Thank-You!
Wonderful customer service! Loved my experience at Spa Pool Billiard Outlet and will be recommencing it to my friends and family.
This place is awesome! Super low pressure sales and great prices. We worked with Mark. Will recommend to friends and family!
Love this place!! Great service and quality hot tubs. Highly recommend!
I have received Amazing Service from Spa Pool Billiard. Not only is the Service Team Extremely Respectful and Always there anytime I need help with their Product, the prices can’t be beat! Definitely recommend Spa Pool Billiard!
Extremely helpful and constructive, always fantastic service and great deals!
Our friend recommended this play to buy a hot tub. They did not disappoint not only did they give us a good deal on the tub the sales guy was awesome I believe his name is Tyson. He was patient with us when we were trying to decide which tub to go with. We had it delivered with in a week, the delivery guys were so awesome as well and went over everything with us even offered to help move the gazebo over it. We ended up running into a problem, our fault, and they were very prompt at getting out there to look at it, because it was our fault it it didn’t fall under warranty but they cut us a good deal! I highly recommend them if you are thinking about a hot tub! Thanks for being an honest company with local people!
Very helpful, straight forward and very knowledgeable!! Highly recommended!
We purchased a hot tub from Mark at Spa Pool Billiard Outlet in Coeur d'Alene ID. He was knowledgeable, friendly, helpful and offered a fair price. I didn't feel like I was at a used car lot with a high pressure salesman that other hot tub stores sometimes have.
We had a great experience here buying our first hot tub! We had checked many other places and these guys had the best prices and customer service by far. We're very happy with our purchase!
We spent a long time looking for and researching spas and these guys by far had the best customer service! They explained everything we needed to know without any pressure. After we purchased our tub, I had some issues getting it going, (air lock in the pump), and Mark came out same day and got it up and going in minutes! This is my first spa and they made an overwhelming decision very easy! They were all very friendly and knowledgeable and I highly recommend them! Thank you for the great service!
Our purchase was so smooth. The hot tubs that they sell are really good quality. Very friendly sales team!! We would definitely recommend this company to anyone!
The team was amazing! They answered all my questions and figured out what was best for my family. Service was amazing, would go back in again. Highly recommend to everyone
They really know what they're talking about. Always friendly and helpful with the absolute best prices. Highly recommend.
We have been so happy with our purchase! Our hot tub has been enjoyed by our entire family weekly. We have had great costumer service as we have come in for our needs for chemicals over the past 5 years.
As fairly new spa owners, this store has been so helpful anytime we’ve needed questions answered or products replaced. With attentive and knowledgeable staff, we are so grateful to have this resource practically down the street!
Friendly, knowledgeable, staff. I appreciate their support after I purchased my hot tub.
The staff at Spa Outlet are super knowlegable and really friendly! I can call in with any question I have about my spa and they're able to explain things in a way that's easy for me to understand. I won't go anywhere else for spa stuff!
Great experience. Great service.
Updating our hot tub and Ive gone to a few different places. The staff here really know what they are talking about and directed me to the best set up. They also sell American made products which are more superior and lasts longer than other brands. Thanks for your help and look forward in coming in for all my supplies.
I’ve known the owner and his family for a very long time! They’re good people that love to take care of their team and customers! You couldn’t find a better company to buy from!
I was really impressed with their hot tub prices and selection — they have something for every budget and style. The staff was knowledgeable, patient, and made the whole process easy. Great customer service and great value! Highly recommend checking them out if you’re in the market for a hot tub.
This place is awesome! I haven’t purchased yet because I’m saving some money first but I am going to get a swim spa some day
If you need it - get it here!
This is a great business with a really nice variety of hot tubs and other items for home entertainment. The staff is extremely helpful and knowledgeable. I would highly recommend them.
Great staff and service. They were very helpful through the entire process of educating on the options to deliver and install. Highly recommend visiting the store.
Tyson and his team are so knowledgeable and helpful. They really care and take the time to listen to what we’re looking for. I definitely recommend the Spa Pool Billiard Outlet!
Such friendly owners and great customer service!
Very knowledgeable staff. Spoke with the owner and he was very helpful and kind. Great place to buy a hot tub and the maintenance items!
Spa Pool Billiard Outlet provides excellent service . I love to hang out in his store and watch him taking care of people’s hot tub needs. He likes to honestly pair people with the perfect hot tub for them. Buying from SPBO is like joining a family. Full transparency, my father does own the business.
Owners are amazing. Knowledgable, helpful employees. All-around great place.
I really appreciated the honesty and transparency! They take the time to address your questions so you feel confident moving forward. Tyson and the team go above and beyond to make sure you have exactly what you want. Prices are very reasonable and quality is top notch. This is the first time I can honestly say I’m excited for the coming cold weather.
The team here is amazing. They are super friendly, patient, and really know their stuff. They took the time to answer all my questions without any pressure and made me feel comfortable. Their selection and pricing are great, and you can tell they truly care about their customers. I also know the owner personally. He’s one of those genuine people who looks out for others and takes pride in what he does. Highly recommend!
⭐️⭐️⭐️⭐️⭐️ Great experience at Spa Pool Billiard Outlet in Coeur d’Alene! The staff was friendly, knowledgeable, and helped me find exactly what I needed. Excellent selection and top-notch customer service — highly recommend!
Absolutely the best place in the county. These guys have the best prices, answer the phone, have the best service and the best technician. We LOVE our hot tub. Spa Pool Billiard Outlet does not disappoint!
Awesome customer service! Super friendly and easy to work with. I’d recommend them to anyone!!!
Tyson is very kind and knowledgeable. Great staff!
There’s not a better place to buy a hot tub in the CDA area. Great customer service from the moment you walk into the store. Tubs are priced extremely well and the team is incredible!
We purchased a spa from Spa Pool Billiard Outlet last Fall and have been amazed by their excellent customer service since the moment we walked into their showroom. Recently we found a factory defect and they really went to bat for us with the manufacturer to get it replaced. We wouldn't even consider going anywhere else for a spa - it is too incredibly refreshing to experience customer service this fantastic! Thank you Spa Pool Billiard Outlet!!
OH MY GOODNESS!!!! Spa Outlet is a true hidden gem!! Recently purchased a spa from Mark and Teresa at Spa Outlet. We have limited space and are on a fixed income, so space and cost really had to be considered. We got a sweet lil Dream Maker 2 person spa that fit perfectly into the corner space and Mark and Teresa were very generous if taking our need to watch our finances into consideration and worked with us until They make it happen! I have fibromyalgia and my mornings start with a 20 minute wonderful 'cuzzie and my night ends with a 20 minute 'cuzzie and I just LOVE IT!!! My husband is not a hot tub guy, but he's gotten in with me three times and has enjoyed it immensely!! This spa is a true "plug 'n soak" - quick, efficient friendly delivery and Mark and Teresa gave us very thorough instructions how to care for our lil Dream Maker Spa and it's super easy and simple!! This place is truly the place to go for not only a spa, but all your needs to keep your spa crystal clean, chemicals balanced and running perfectly. This was such a great experience! Go see Mark and Teresa for your Spa needs!! Tell them Bob and Kathi Elms sent 'ya!! Happy soaking!!!
We had a great experience working with Tyson. He made everything easy and we are planning to continue going here for future needs for our home.
Tyson and his team did a great job!
John and I purchased a "package deal" = stunning billiards table, ping pong topper, electric dart board and accessories. Great value, superb quality and excellent customer service!!! Scott was quick to resolve our difficult install involving stairs down to our basement. Thank you, Scott and your awesome team!!☺️
We finally got our hot tub here after a few months of searching! We love our beautiful new cal spa! Scott was very friendly and knowledgeable. The whole process was very easy. The delivery guys were great too. Not only did they deliver our spa, but they stuck around to explain a few things to me which I really appreciated. I highly recommend this company!
Everything you need for a pool
Had to get some chemicals for my hot tub. The owner is very informative on how to balance your chemicals. I highly recommend this place to anyone that has a hot tub. Update 8-2-2022 I currently bought a pool and these guys have been amazing. Comes the pools and Hot tubs this is where you want to go. Update 2-29-2024 This place is still amazing and always helpful!
We have been looking at hot tubs for MONTHS, and felt overwhelmed and discouraged. We happened to be in CdA, and noticed a sign for spas. On a whim, we stopped in. After a few minutes of looking around, we found exactly what we were after. Just a good, solid starter hot tub. The price was comparable to what we had seen online, BUT we get the added bonus of knowledgeable staff to help us make the hot tub work for us. Both people (sorry, I am terrible with names!) were helpful and friendly and assured us that they'd get us lined out to make the most of our hot tub. They even said we could bring in a sample of our water so they could help us figure out the best treatment for the water. I would definitely recommend this place.
These folks carry all the spa stuff we need at reasonable prices. They're knowledgeable about spa issues you may come across too. Great locally owned business.
This store is amazing! I love Scott and Teresa, they are so helpful and kind. I will not go anywhere else for my pool supplies. I send everyone I know to them.
Very nice and helpfull.
Went in Got what we needed. She easily found what we asked. Pretty cool little location
Super helpful by staff and always willing to help if you have an issue or questions.
Cool place
Teresa was AMAZING!!! Extremely helpful, answered all our questions, and went above and beyond for us. With exceptional prices!!! Highly recommend them for all your Hot tub and game room needs.
What a selection! This awesome store has. Everything from arcade games and shuffleboard to hot tubs and massage chairs. Definitely worth popping in to have a look if you're in the market for any of these higher price items
This is the second hot tub we've purchased from Scott. He is very knowledgeable and answered all our questions. Great customer service.
As a business owner myself for over 20 years, my wife and I were SO excited to have Scott help us and actually take care of our needs plus some!!! Scott is very knowledgeable and isn't just looking to make a quick buck but rather he takes the time to get to know what your needs and wants are and points you in the right direction and allows YOU to make the decision that is right for you!!! I have bought two other spas in my lifetime and NEVER had the great experience that we did buying one from Scott! I cant recommend him or his store enough!!!! NOT pushy, very informative and super nice to work with!!!! Look forward to buying future supplies and/or other things from Scott and his store!!!!!
Knowledgeable on spa chemicals and things to try, parts in stock, and lots of demo hot tubs to see.
Got a good deal on an American made hot tub, we haven't been back in for supplies but are happy with our purchase.
We were in the market for a hot tub and stopped by to see what they had. They had a limited selection due to the current supply chain issues which was understandable. The one they had in stock was not the color we wanted and was $17K. We found THE EXACT SAME SPA in stock for $6K less in Spokane and they had it in the color we wanted. I understand charging a slight premium due to availability, but that amount is absurd. I do not leave negative reviews that often, but when I see clear price gouging, then I want to let perspective buyers know. Reply To Owners Response: Mine came with cover, cover lift, a complete set of chemicals, and free delivery. I am sorry, but there is no justification for a $6K price difference for literally, the exact same spa. A couple of thousand difference... maybe I could see that for pricing and overhead differences, but $6K? I am over half way to another complete spa for that amount.
Very happy to buy local and deal with a family owned business. Scott was great and we look forward to buying future items from this location. Highly recommended.
Scott has gone above and beyond for us on 3 different occasions to get repairs done or just simply to make things happen. He even came to our house and personally helped unload slate into our basement when the pool table delivery guys were short-handed!! There is a reason why I am a repeat cutomer! Thank you Scott!
Scott is very knowledgeable and helped us pick exactly the right spa for us. The spa arrived right when he said it would, and the people who delivered it were skilled and knowledgeable. We are enjoying it very much, and had a great experience. This is the place in the CDA area for any spa needs.
We just purchased our second hot tub from here and couldn’t be more pleased with the service and quality of hot tubs. So friendly and professional! Definitely recommend anyone wanting a hot tub to buy it from Spa Pool Outlet!!!
People there are knowledgeable and very helpful I shop there all the time
The best place. Owner is very nice!
Scott was so helpful. Would recommend them to anyone looking for a tub.
That's been a cool place.
We purchased a pool from here years ago. Scott and staff have always been helpful with advice, very knowledgeable.
We just bought a home with a hot tub but have never owned one before. We went here to ask what we should do to set it up and the owner was EXTREMELY helpful! He told exactly what to do, what chemicals to use, and provided a start up and chemical guide. He basically let us pick his brain for 20 minutes and made some great recommendations. We really appreciate him and will be back!!
Great service fast!
Great service even though they didn't have the filters I needed.
There's not enough 🌟's! Incredible experience dealing with Scott the owner, and very knowledgeable with his products. Great customer service and really liked his delivery guys in particular Spike. Spike also was extremely knowledgeable and went through everything with the setup of this new hot tub. Highly recommend spa pool billiard outlet to anybody. Who knows I might be a salesperson one day for them LOL
Friendly staff willing to go the extra mile
Very friendly and helpful.
Good prices on pool floaties. Friendly service.
Excellent customer service and products. We will be doing business here now and into the future.
Once this company makes the sale, you're on your own! BEWARE and don't buy from them. We purchased a hot tub 2 years ago from them and it stopped heating. We went twice to the store to ask about someone coming to repair it. We were told someone would call us to make an appointment. They do not have repairmen and sub out all repairs. We were willing to pay for the repair but we could never get anyone to contact us. When we called the store the third time they acted like it wasn't of interest to them at all so we decided to just find a repair company on our own. At a minimum, they should be following up with their subcontracted repairmen to ensure they're taking care of their customers but they just don't care once they make the sale. Give your money to a company that cares about service after the sale.
Bought my spa there, great people, great prices, Scott knows his stuff, honest staff
Great service
Great customer service. The spa is everything we asked for. The delivery was efficient and showed up right on time. The pool table we purchased is beautiful and installed professionally. Highly recommend
So happy with the friendly and knowledgeable service here! Highly recommend buying your next spa here and we did our research at all the spa places!!! Top notch👍
Top notch place. Owner is great. Prices are fair. Service is awesome. Always feel welcome in their store. Great selection of spa necessities and very knowledgeable about spa maintenance.
Went in there on a whim. The saleman was very freindly and answered all the question that I had. Definitely not pushing. Excellent service.
Nice friendly service. We wet tested a tub today and finally purchased one after months of research and visiting other dealers. Can't wait until it arrives. Very knowledgeable and upfront about tubs.
